PSC Ferry Public Comment Form

St. Thomas, St. John Franchise Ferry Operations
Rate 1–10 for each question, where 1 = lowest, 10 = highest

1. How reliable is the current ferry schedule?

2. How well are delays/cancellations communicated?

3. How would you rate overall vessel condition & cleanliness?

4. How satisfied are you with seating, comfort & amenities?

5. How satisfied are you with ticketing process?

6. How would you rate customer service of ferry staff?

7. How safe do you feel boarding/riding/disembarking?

8. How well do crew follow safety procedures?

9. Charlotte Amalie Route - How well does the frequency/scheduling of runs meet community needs?

10. Cruz Bay Route - How well does the frequency/scheduling of runs meet community needs?

11. How adequate is vessel capacity at peak times?

12. How would you rate experience at Red Hook terminal?

13. How would you rate experience at Cruz Bay terminal?

14. How accessible are ferries/terminals for seniors, disabled, families?

15. How aware are you of ferry rate increase request?

16. How affordable are ferry rates for residents, commuters, students?

17. Rate impact of fare increase on household/business?

18. How strongly do you support/oppose proposed rate increase?

19. How well have ferry operators justified rate increase?

20. Should rate increase be contingent on specific improvements?

21. How important is modernization (digital ticketing, tracking)?

22. How effectively do ferry operators communicate outages/repairs/schedules?

23. Please share any additional comments, concerns, or suggestions.

PSC STT/STJ Ferry Rate Investigation-Docket #691
Public Comment Questionnaire